CONNECTING: Blog power & nano's screen defect?

Another goodie from Julio's blog. A "blog find" for sure -- law

Matthew Peterson's site which he setup to collect problem reports on the nano's screen causes Apple to "more quickly than pre-web" publicly acknowledge them/him.
Matthew writes:

"I am very delighted to see Apple take this issue seriously. It is sad that it took a website and a lot of publicity before they finally investigated but at least future Nano users with the same problem I had will not be subjected to the same treatment that I was. This was a real issue and most people tried to ignore it."

How much more power and influence can individuals harness from the web? Must corporations re-think the way they involve bloggers in product launch, support, refinement?

CONNECTING: Blog power & nano's screen defect?


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